I wear many hats. Risk manager, change manager, e-learning technologist, instructional designer, and multimedia product manager, specializing in user experience design and cross-departmental projects, utilizing experience acquired through leading and contributing to initiatives to develop finance, advertisement, educational, and entertainment programs. Experienced in collaborating effectively across distributed teams and diverse environments with colleagues, clients, and other stakeholders to drive initiatives, enhance productivity, and improve product quality.
15+ years of experience in enterprise-scale technology deployments, IT operations, training, compliance, and risk governance within regulated industries.
Proven track record optimizing deployment pipelines and operational workflows, reducing change incidents by 80%+ and onboarding time by 30%.
Supported internal platform deployment and overhaul of software release processes, resulting in 90%+ adoption and significant onboarding improvements.
Adept at integrating analytics and automation to reduce manual effort and improve KPI visibility across operations.
Known for delivering scalable, compliant solutions that enhance productivity, reduce risk, and accelerate delivery cycles.